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  1. Picture Day Support
  2. PictureDay Support
  3. Frequently Asked Questions

Frequently Asked Questions

  • ORDER - How do I get my free ID photos? [EN]
  • ORDER - Present on photo day but not in virtual class photo [EN]
  • ORDER - Multi Child Ordering [EN]
  • PAYMENT - Issue paying with Card
  • ORDER - I can see the background through my clothes in my school portrait. Can you fix this ? [EN]
  • ORDER - How to get my access code? [EN]
  • RETOUCH - Can you retouch my portrait? [EN]
  • Academic year 2021-2022 - No retouch service
  • DIGITAL FILE - When will I get my digital files? [VN]
  • CONTACT - Office Address & Opening hours [FR]
  • CONTACT - Office Address & Opening hours [EN]
  • DIGITAL FILE - I want to order digital file for printing [EN]
  • DIGITAL FILE - Sizes [EN]
  • ORDER - Black & White portrait [EN]
  • DIGITAL FILE - When will I get my digital files? [EN]
  • PAYMENT - Options of paying with Cash or Cards [EN]
  • ORDER - Print packages & output differences [EN]
  • ORDER - What is the Favourite image option? [[EN]
  • ORDER - Can I order a digital file for the class photo? [EN]
  • ORDER - Why do I receive a reminder after I already ordered? [EN]
  • ORDER - When can I expect my order? [VN]
  • ORDER - What kind of available materials for prints? [EN]
  • ORDER - How to select the background [VN]
  • SHIPPING - Information & Notes [VN]
  • ORDER - What if I forgot to order? [VN]
  • How can I order 1 pose with different background? [VN]
  • Trả hàng & Hoàn tiền
  • SHOOTING - Can we retake the photos? [VN]
  • Tôi có thể đặt hàng ảnh các năm trước không?
  • Vấn đề khi thanh toán bằng thẻ
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